If you have a service request that falls within the warranty coverage, please email us and we'll look into the issue as soon as possible.
BioLight, Inc. (“Company”) warranties apply to BioLight light therapy devices ("Products"), and only for Products, registered through www.biolight.shop on behalf of the purchaser of the Products ("Buyer").
What does this limited warranty cover?
These limited warranties cover any defects in material or workmanship under normal use during the warranty period. During the warranty period, Company will repair or replace, at no charge, Products or parts of Products that prove defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct the problems?
Company will either repair or replace the Products at no charge, using new or refurbished replacement products or parts of Products. For the first 120 days, Company will be responsible for all shipping costs related to your request. After the first 120 days, Buyer will be responsible for Product shipping charges and related coverage while in transit to Company. Company will be responsible for product shipping charges and related coverage to Buyer while in transit.
How long does the coverage last?
The warranty period for Company Products registered through www.biolight.shop depends on your purchased device and starts from the date of purchase. A replacement Product or part assumes the remaining warranty of the original Product. The limited warranty is not transferable and may be voided if the product ownership changes.
What does the limited warranty not cover?
The limited warranty does not cover any problem that is caused by damage resulting from negligence, improper maintenance, or modification; damage by natural causes like lightning, floods, or other natural disasters; theft or loss of the Product.
What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Guardian Warranty Terms & Conditions
BioLight warrants this device for a period of THREE (3) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device.
The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty. If you discover a defect and notify BioLight during the warranty period, BioLight will, at its discretion, replace the device free of charge.
Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.
To claim your warranty, you must email firstname.lastname@example.org for assistance. Shipping costs are non-refundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.