Support

We’re Here to Help 💡

Whether you’re tracking an order, troubleshooting a device, or just need a little guidance on your BioLight journey, our team is here to support you.

How to Reach BioLight Support

Support Email (Orders, Products, Tech Help)

📧 support@biolight.shop

General Contact (Partnerships, Press, Business Inquiries)

📧 info@biolight.shop

Phone

📞 (844) 932-0879
Monday–Friday, 9:00 AM – 5:00 PM (MT)

💬 Fastest response: Chat is usually the quickest way to reach us. Phone support is best for time-sensitive order or shipping issues.

When to Use Support vs Contact Us

To help you get the fastest and most accurate response, here’s a simple guide.

Use Support if you need help with:

  • Orders & Shipping
    “Where is my order?”
    Tracking updates or delays
    Changing your shipping address (before shipment)
    Missing, damaged, or incorrect items
  • Product & Device Questions
    How to use your BioLight device
    Troubleshooting a device that won’t turn on or seems less bright
    Setup questions (distance from body, session length, etc.)
    Warranty, replacements, or repairs
  • Account & Billing
    Issues logging into your account
    Subscription changes (skipping, pausing, or canceling)
    Billing questions or duplicate charges
  • Returns & Exchanges
    Starting a return or exchange
    Questions about our return policy
    Status of an approved return or refund

When you email support@biolight.shop, please include:

  • Your full name
  • Your order number (if available)
  • The product(s) you’re asking about
  • A brief description of the issue
  • Photos or short videos if there’s a device or product issue (this helps us help you faster)

Use Contact Us if you’re reaching out about:

  • Wholesale or Professional Accounts

    Clinics, wellness centers, gyms, spas, or practitioners interested in BioLight
  • Partnerships & Collaborations

    Influencer partnerships
    Affiliate opportunities
    Event or sponsorship requests
  • Press & Media
    Interviews, podcast appearances, product reviews, or editorial features
  • Business & General Questions

    Brand, company, or website-related questions that aren’t about a specific order or device

If you’re not sure which email to use, don’t worry—send your message to either address and we’ll route it to the right person on our team.

What to Expect After You Contact Us

  • Email Response Time:

    We typically respond within 1–2 business days.
  • Phone Calls:

    If we miss your call, please leave a short voicemail with your name, phone number, and reason for calling. We’ll return your call as soon as possible during business hours.
  • Complex Issues:

    Some device or technical questions may require additional testing, photos, or videos. Our team may follow up with a few more questions so we can give you the most accurate guidance.

Important: We Can’t Provide Medical Advice

BioLight products are designed to support general wellness, recovery, and performance, but:

  • We cannot give personalized medical advice.
  • We cannot diagnose, treat, or cure any disease or condition.
  • We cannot recommend specific changes to medications or medical treatments.

For any questions about how BioLight may interact with:

  • A medical condition
  • A prescription or supplement
  • A specific treatment plan

👉 Please consult your healthcare provider before using our products.

If you are experiencing a medical emergency, please call your local emergency number immediately.

Self-Service Resources

Before reaching out, you may find what you need here:

Thank You for Being Part of the BioLight Community

Your experience with BioLight matters to us. If something doesn’t feel clear, doesn’t work as expected, or could be better—we want to hear from you.